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If you need additional help with all the Alex-Tronix products, please look below at the following list of technical support service bulletins which answers frequently asked technical questions, tips and advice.

You can also email tech support at: aramtokat@sbcglobal.net

To view/save/print a pdf (Adobe Acrobat Reader required), click on the icon:


SB 1 Customer Repair Form
SB 1 Service Bulletin No. 1, Rev. 2, 6-26-07
Controllers: All Agricultural Filter & Field Controllers
Issue: Surge Protection
SB 2 Service Bulletin No. 2, Rev. 0, 7-31-03
Controllers: BCS-5, BCS-10
Issue: Controller looks okay, valves not operating
SB 3 Service Bulletin No. 3, Rev. 2, 9-29-04
Controllers: F2AC/DC, F2DCL, F3AC/DC/DCL, F4ACD, F4AC/DC/DCL, F8AC/DC/DCL, F12AC/DC/DCL, F16AC/DC/DCL
Issue: Filter controller not operating or not actuating the solenoids
SB 4 Service Bulletin No. 4, Rev. 0, 8-1-03
Controllers: All
Issue: Input/Output configurations for all Alex-Tronix Controllers
SB 5 Service Bulletin No. 5, Rev. 0, 7-31-03
Controllers: ENERCON-4, ENERCON-8
Issue: Controller looks okay, valves not operating
SB 6 Service Bulletin No. 6, 12-5-05
Valve Compatibility Chart
Controllers: BCS, ENERCON, SMART-ALEX, SMART CLOCK, and SS battery powered controllers.
Issue: Compatibility of the LS latching solenoid or BCS SOL
Note: See Download Spec. Files Section for downloads
SB 7 Service Bulletin No. 7, Rev. 0, 8-1-03
Controllers: Smart Alex I, Smart Alex II, Smart One Programmer
Issue: Controller does not appear to be functioning correctly
SB 8 Service Bulletin No. 8, Rev. 0, 9-4-03
Controllers: SS, Smart Alex, Enercon, BCS, Filter controllers with latching output
Issue: Connecting a pump/control relay to battery operated controllers
SB 9 Service Bulletin No. 9, Rev. 3, 9-30-04
Controllers: WPC
Issue: General Tips, Testing & Extra Help
SB 10 Service Bulletin No. 10, Rev. 3, 4-13-04
Controllers: SS-1, SS-2
Issue: General Tips, Testing & Extra Help
SB 11 Service Bulletin No. 11, Rev. 0, 4-30-04
Controllers: All
Issue: Controller Care & Maintenance
SB 12 Service Bulletin No. 12 Rev. 2, 10-27-06
Controllers: F3AC/DC/DCL, F4AC/DC/DCL, F8AC/DC/DCL,
F12AC/DC/DCL, F16AC/DC/DCL, AG-12AC/DC/DCL. NOT F2DCL
Issue: Solar Panel & Battery Connections, Care and Maintenance
SB 13 Service Bulletin No. 13, Rev. 0, 9-29-04
Controllers: Enercon 12-18-24
Issue: Controller looks okay, valves not operating.
SB 14 Service Bulletin No. 14, Rev. 0, 2-1-06
Controllers: All Agricultural Filter Controllers
Issue: Interfacing a programmable logic controller (PLC) to Alex-Tronix Filter Controllers.
SB 15 Service Bulletin No. 15, Rev 0, as of 7-18-2006
Controllers: ENERCON 12-18-24 & 4-24
Issue: Main Panel Replacement Instructions for the Enercon 12-18-24, 4-24, & 4-24+ Controller.
SB 16 Service Bulletin No. 16, Rev 0, as of 7-19-2006
Controllers: All
Issue: Electrical Grounding of Controllers - What's all the fuss?
SB 17 Service Bulletin No. 17, Rev 1, as of 3-26-2008
Controllers: Enercon 4-24, and Enercon Plus.... (not ECN 4/8)
Issue: Software Fixes for Larger Enercon Pedestal Controller.
SB 18 Service Bulletin No. 18, Rev 0, as of 3-24-2008
Controllers: All 120/240VAC Filter Controllers
Issue: UL and NEMA Safety Listing